Allegro Playacar Hotel Playa del Carmen, Playa del Carmen - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

Lote Hotelero No. 7, Playa del Carmen, Mexico, 77710

Allegro Playacar, a 4-star family-oriented resort surrounded by lush tropical gardens along the Mexican Caribbean, offers comprehensive facilities including Zenserenz SPA, two pools, and extensive sports amenities just 2 miles from Xel-Ha Park.

Seaside Room Views

These 258.5 ft² rooms feature a balcony or terrace near the sea and swimming pools, equipped with either a king-size bed or two double beds. The Allegro rooms offer unspoilt views of the resort or sea.

All-Inclusive Dining Options

Four restaurants plus a pizzeria, three bars and a sports bar serve within the Allegro Playacar All-Inclusive program, offering national and international cuisine.

Sports and Recreation

Two swimming pools with scheduled activities areas complement the extensive sports facilities including two floodlit tennis courts, basketball court, and water activities like snorkeling and kayaking.

Strategic Resort Location

Located 3 miles from Playa del Carmen Airport, with convenient access to Xcaret (6 miles) and the Pre-Columbian Maya city of Tulum (40.5 miles).

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

24 m²

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

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Superior Premium Room

Max:

2 persons

24 m²

Bed options:

1 Double bed

Garden view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

Playa del Carmen 1.4 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 1.4 mi

Cancun (CUN) 36.5 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Free Wi-Fi

Free Wi-Fi in public areas

Free parking

24-hour services

24-hour reception

24-hour security

Babysitting

General

Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Diving
Snorkeling
Tennis court
Golf course
Pool tables
Table tennis
Aerobics
Fishing

Services

Paid airport shuttle
Housekeeping
Car rental
Laundry
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus

Children

Cribs
Children's buffet
Board games
Children's pool
Children's play area
Kids club

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Night club
Sun terrace
Garden area
Pool with view

Room features

Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV

Location

Lote Hotelero No. 7, Playa del Carmen, Mexico, 77710

Map view

Lote Hotelero No. 7, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

1.5 mi

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

2.9 mi

Zona Arqueologica Playa del Carmen

4500 ft

Carretera 109

Cenote Calavera

2.0 mi

Parks

Xel-Ha Park

2600 ft

Av. Benito Juárez

Los Fundadores Park

1.3 mi

Disabled-friendly beach

1.4 mi

Mall

Playacar Center Shopping Mall

3100 ft

Avenida 15 Norte Mz 38 Lote 4

Fun Fitness Globetrotters

3200 ft

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

2300 ft

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

2400 ft

Golf Course

Campo de Golf Playacar

2200 ft

Maya ruins

2400 ft

Museums

3D Museum of Wonders

1.5 mi

Mahi Golf Course

2800 ft

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

1.8 mi

Calle Carretera Federal 109

Cenote Carwash

1.8 mi

Museums

Museo Frida Kahlo Playa Del Carmen

1.5 mi

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

1.2 mi

Mall

Starbucks

3800 ft

Store

Centro Maya

2.2 mi

5ta Avenida

Galeria de Arte 5ta Avenida

1.3 mi

Avenue With 14 Street 5a Downtown

Corazon de Mexico

1.3 mi

Mall

City Club

4000 ft

Hwy 307 Km 287

Alltournative

4000 ft

Playacar

Xaman Ha Ruins

5000 ft

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

1.4 mi

Beach

Playacar Beach

1.8 mi

Piste Cyclable sur Paseo Xaman-Ha

1.6 mi

Avenida Paseo Xaman-Ha S/N Mz. 26

Playacar Golf Club

2.0 mi

Nearby

Mall

Playacar Center Shopping Mall

800 ft

Beach

Playacar Beach

1.8 mi

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

2300 ft

Avenida 15 Norte Mz 38 Lote 4

Fun Fitness Globetrotters

3500 ft

Restaurants

Les Crepes de Paris

2.1 mi

Avenida Paseo Xaman-Ha 25 Playacar Center

Barra Artesanal

2900 ft

Paseo Xaman Ha 42

La Vaqueria

1.6 mi

Paseo Xaman-Ha

Blucacao

4400 ft

Av. 10 Mza. 64 Lote 8 local 1 Xaman-Ha Solidaridad

Dona Aurelia sabores Mexicanos

1.5 mi

Mza 16 Paseo Xaman Ha Lt 16 Loc. 7 Plaza Maya Pakal Playa Car Fase 2

LABRIOCHE de Playa

1.5 mi

Paseo Xaman - Ha 12 Playacar

Reviews and Ratings

Feedback from previous guests about their experience.

84%

enjoyed the hotel and would happily stay again

8.4/10

Great

Rooms

6.2

Location

8.8

Service

8.0

Dining

6.4

Benjamin

United States of America, March 2025

6.4/10

My stay at Allegro Playacar was a mix of wonderful moments and a few frustrations. The resort's staff were incredibly kind and attentive, making for a nice experience overall. However, I faced issues with room service, particularly with the air conditioning, and had some challenges with dinner reservations. While the location and beach were lovely, some operational aspects could use improvement.

Rooms

5.0

The room was clean and had lovely views, but I encountered persistent hot water issues during my stay. Even after reporting them multiple times, the problem was not fixed until late in my visit, which was quite inconvenient.

Service

8.0

The staff were genuinely fantastic and attentive, including notable mentions like Rafael and Jessica. They really went the extra mile to ensure my comfort, but I did face some challenges with the front desk responses to requests.

Location

7.0

The resort is in a great location with nice beach access and walking paths, although it's a bit far from the main attractions in Playa del Carmen. The surrounding area is beautiful and safe for walking.

Dining

6.0

Dining options were overall enjoyable, though the dinner reservation process was cumbersome, and several restaurants were often closed unexpectedly. Some meals were hit or miss regarding temperature and flavor.

Facilities

6.0

While the resort had nice facilities and the beach was well-kept, the issues with having to wait for assistance from the front desk and for daily needs were frustrating. Also, the gym facilities could be improved to match modern standards.

Eugene

United States of America, February 2025

6.2/10

I had a wonderful stay at Allegro Playacar! The beach was stunning, and the staff were friendly and helpful. However, I did experience some issues with the hot water in my room that took a while to resolve. Overall, I enjoyed my time and would definitely consider returning. 🌴🥥

Rooms

7.0

My room was fantastic with daily cleaning and a stocked mini fridge. However, I faced issues with hot water, which was frustrating because it took several days to fix.

Service

9.0

The waitstaff and bartenders were incredibly friendly. They were attentive and made my dining experience enjoyable. Tipping made a noticeable difference in the quality of service.

Location

10.0

The location was perfect! Right by the beach and only a short walk from Playa del Carmen. I loved being in a secure community with beautiful surroundings.

Dining

8.0

The food at the buffet had a great variety and exceeded my expectations. I especially loved the fresh grilled burgers at the pool area.

Facilities

7.0

The amenities were satisfactory, but I found the WiFi pricing a bit steep. The pools and beach facilities were well-kept, making it easy to relax.

Rose

United States of America, January 2025

7.0/10

I recently stayed at Allegro Playacar with my family, and we had a good trip overall. The resort has beautiful grounds and is located in a safe area, close to the beach. However, the food variety left something to be desired, which was a bit of a letdown during our visit.

Rooms

6.0

We were placed in room 5402, which was near the beach and pools, and although it had a damp smell initially, we were moved to another room that was better. The rooms are a bit small and could use some upgrades.

Service

6.0

The staff was friendly, especially in the food service areas. Some team members stood out and made us feel welcome, though I did encounter issues with the front desk regarding room changes.

Location

9.0

The location is fantastic, right on the beach with a security checkpoint that makes you feel safe. It’s also a short walk to some nearby shops, and you can easily access Playa del Carmen.

Dining

5.0

The food quality was not bad, but there wasn’t much variety. I noticed that the menu catered more towards local tastes, which meant fewer options for those looking for typical fare.

Facilities

7.0

The pools were great, especially the quieter one which was family-friendly. However, I found the lack of variety in activities might leave some guests, like me, bored after a while.

Marc

United States of America, December 2024

5.4/10

I had a lovely all-inclusive experience at Allegro Playacar, but there were definitely some drawbacks too. The beach was stunning, and the staff were friendly and eager to help. However, I faced issues with the dining reservations and the lack of air conditioning in the main areas, which made some meals uncomfortable. Overall, it was enjoyable but could use improvements in service and dining variety.

Rooms

6.0

The room was comfortable, but it was on the smaller side and lacked sufficient closet space. My experience with housekeeping was positive, but I did notice that the bathroom could use a fan to keep the air circulating.

Service

7.0

The staff was friendly and generally attentive to my needs, but there were times when I felt the service could have been more efficient, especially during the check-in process, which took too long.

Location

9.0

The hotel is ideally located within a safe, private area of Playacar, and it's just a 15-minute walk to Playa del Carmen, making it convenient for both relaxation and shopping.

Dining

5.0

The food was quite basic and repetitive; I missed having a variety of fresh seafood. I also struggled with reserving spots at the specialty restaurants, which made meal planning challenging.

Facilities

6.0

The facilities were well-maintained and offered a wide range of activities, but I was disappointed to find that I had to pay for WiFi, which I felt should have been included in the package.

Chris

United States of America, November 2024

7.0/10

I had a fantastic time at Allegro Playacar! The beach was amazing and the location felt safe and convenient. Although my room had some issues, such as thin walls and an uncomfortable bed, the overall experience was enjoyable thanks to the amazing staff and fun activities. The food options were varied and mostly delicious, making my stay even better.

Rooms

7.0

The rooms were nice and clean, but I did experience some issues with noise from the thin walls and an uncomfortable bed after a few nights.

Service

10.0

The service was amazing! The staff was incredibly friendly, always going above and beyond to ensure a great stay.

Location

9.0

The resort is perfectly located in a gated community, just a short walk from 5th Ave, which made it easy to explore the area.

Dining

8.0

Dining options were varied with a good mix of cuisines, including really delicious Italian food! The quality was generally good, although some dishes didn't quite meet expectations.

Facilities

8.0

The facilities were well-maintained, with beautiful grounds and a stunning beach, though I did wish there was a little less hassle with beach peddlers.